Training Courses

Below you will find the outline and the recommended duration for each of the courses. However both the topics covered and the duration can be tailored to your requirements and objectives to ensure the best value for money.

This course will help you to use the email and scheduling  applications of Microsoft Outlook.  You will learn how to send, receive and manage emails and how to set up contacts.  You will also be able to arrange appointments, meetings and tasks.

For more information about this course:

E-mail: admin@delvesresources.co.uk

Microsoft Outlook - 1 Day

This course is designed to help you to master the basic skills required to create and deliver a slide show to accompany a presentation. You will learn to use templates, layouts and formatting tools to create slides incorporating text and graphics.

Microsoft PowerPoint (Level 1) - 1 Day

For more information about this course:

E-mail: admin@delvesresources.co.uk

In this course you will develop the skills required to create customised presentations by adding various types of objects to slides, such as charts, tables and diagrams.  You will also learn how to customise formatting using master slides and colour schemes and how to use action settings and hyperlinks.

For more information about this course:

E-mail: admin@delvesresources.co.uk

Microsoft PowerPoint (Level 2) - 1 Day

Tried and tested in numerous call centres, PCH gives a good introduction to the techniques required to Increase sales and customer satisfaction using the telephone.  This course draws on the current experience of the delegates, either as call centre agents or as customers, and asks them to think about how their words, tone and attitudes affect the customer.  The course is extremely practical and is tailored to each            individual’s requirements.

Professional Call-handling - 1 Day

For more information about this course:

E-mail: admin@delvesresources.co.uk